Understand what’s working and where to focus next

A major beauty brand needed to find real whitespace in a crowded UK haircare market, and build a proposition that would genuinely resonate.

Through end-to-end NPD support, we combined deep consumer insight with iterative development to shape a distinctive, credible offer. We reframed the role of “naturality” and simplified the portfolio to strengthen in-market impact.

The result: market leadership, sustained franchise growth, and a platform for long-term innovation.

A transport client needed to evaluate whether new “Welcome Points” improved confidence and access; particularly for disabled and less confident travellers.

We combined in-station qualitative research with large-scale face-to-face surveys across 37 stations, bringing the experience to life through real passenger stories that made barriers, and solutions, impossible to ignore.

The result: a successful trial and national rollout, shaping accessibility strategy, improving station design, and enabling more confident journeys for all.

A global IT leader needed to understand how the office print journey had evolved as decision-making became more complex and less brand-led.

We rebuilt the journey using global quantitative and qualitative insight, identifying key triggers and moments of influence. We challenged the idea of a single journey – redefining the market into four distinct paths.

The result: This shifted the business to a journey-led strategy, unlocking sharper targeting, stronger partner roles and higher-value growth.

A global print leader needed to understand how a new all-in-one subscription model could drive growth and compete with traditional purchasing.

Through global research, we uncovered how customers valued the offer, what drove adoption, and how to position it for maximum impact.

We translated this into go-to-market strategy, messaging and commercial planning.

The result: 11 million+ subscribers in year one, establishing a scalable, high-growth proposition.

An energy brand needed to understand how in-store interventions influence shopper behaviour across markets and where to invest to drive sales.

We surveyed 8,000+ consumers across EMEA using a virtual store environment, recreating the shopping journey to isolate what truly drives attention and choice.

The result: a clear, evidence-based toolkit for retailers – optimising placement, signage and formats to unlock measurable sales growth.

A global fashion brand needed continuous insight to understand evolving customer expectations as it moved upmarket in an increasingly competitive market.

We ran a six-year global tracking programme, combining consistent measurement with agile reporting to inform decisions at pace. We evolved the tracker to maintain comparability while increasing relevance.

The result: insights embedded across the business; shaping strategy and supporting the brand’s position as the world’s most considered premium player.